Speaker, consultant, President of CustomerBliss, and author of the transformational and passionate book "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, Jeanne Bliss, describes how being respected as a business is fine, but to be really successful, a company needs loyal and passionate customers. Jeanne Bliss provides ideas about how, in the new social marketplace, customer loyalty is more important than ever before. Jeanne Bliss points out that companies who combine their humanity and their passion, with their business decisions will outperform those companies that don't. Creating ideas and making decisions that create a lasting bond is critical. Jeanne Bliss offers the advice that there are no shortcuts to achieving beloved status, and she shares her five proven decisions that drive success.
Jeanne Bliss is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Tuesday, January 10, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Speaker, consultant, President of CustomerBliss, and author of the transformational and passionate book "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, Jeanne Bliss, describes how being respected as a business is fine, but to be really successful, a company needs loyal and passionate customers. You will learn:
* Why it's so important to be a beloved company to win customer loyalty
* Why being a respected company is not enough to retain loyal customers
* How the five crucial decisions build customer loyalty
* Why there are no shortcuts or quick fixes to being a beloved company
Jeanne Bliss (photo left) is not an evangelist or observer of companies; she is a customer experience expert.
As the Customer Leadership Executive for five large US market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer loyalty. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.
Jeanne developed her passion for customer loyalty at Lands’ End, Inc., where she reported to the company’s founder and executive committee as leader for the Lands’ End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as its chief officer for customer loyalty & retention. She was Microsoft Corporation’s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand’s retention effort.
After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.
My book review of "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with speaker, consultant, President of CustomerBliss, and author of the transformational and passionate book "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, Jeanne Bliss, as she describes how being respected as a business is fine, but to be really successful, a company needs loyal and passionate customers. Jeanne Bliss provides ideas about how, in the new social marketplace, customer loyalty is more important than ever before. Jeanne Bliss points out that companies who combine their humanity and their passion, with their business decisions will outperform those companies that don't. Creating ideas and making decisions that create a lasting bond is critical. Jeanne Bliss offers the advice that there are no shortcuts to achieving beloved status, and she shares her five proven decisions that drive success on Blog Business Success Radio.
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